Talk to sales, support, or compliance

Support and billing

• Email: [email protected]
• Phone: +44 7999 944943
• Hours: Mon-Fri 09:00-18:00 (UK time)
• Billing descriptor: RELAYON
• Use this route for billing questions, activation status, and post-order delivery follow-up.

Compliance and underwriting

• Email: [email protected]
• Disputes: [email protected]
• Subject suggestion: Underwriting review / KYB information request
• Include company name, request id, and any relevant order or payment reference for faster review.

Sales path

If your team is evaluating managed access, Access review explains the current activation path and why public package cards are hidden during partner onboarding.

Sales and support handle plan questions, activation status, billing review follow-up, and onboarding coordination for paid managed-access requests.

For underwriting or procurement review, start with the Trust Center and then use this page for direct contact.

For payment partner, acquirer, or KYB review, include your request ID, company name, and the relevant order or payment reference.

A one-page review packet is also available at /review/merchant.

Business information

• Legal Entity: BITFUSION TECHNOLOGIES LTD
• Registration: Company Number 15254625 (England and Wales)
• Registry record: Companies House
• Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom