Merchant review packet
Last updated: April 24, 2026
This page gives payment partners, acquirers, and KYB reviewers one direct packet for company, access-review flow, request flow, and policy review.
Business summary
Relayon provides B2B software infrastructure for project-scoped AI access, managed routing, and operator controls for production teams. Customers pay for software access and digital activation services.
Relayon is not a bank, wallet, money transmitter, remittance provider, crypto service, investment service, or card issuer.
Relayon does not hold customer funds on behalf of unrelated third parties. Payments are for Relayon software access and related activation services only, and do not create stored value, wallet balances, cash-out rights, remittance rights, or payout rights.
Company identity
- Legal entity: BITFUSION TECHNOLOGIES LTD
- Registration: Company Number 15254625 (England and Wales)
- Registered address: 128 City Road, London, EC1V 2NX, United Kingdom
- Billing descriptor: RELAYON
- Registry record: Companies House
How the customer flow works
- Customer reviews plans and selects a managed-access path.
- Customer submits a managed-access request with company and workload details.
- Relayon performs billing and account review.
- Approved customers receive digital project provisioning and managed-access activation.
Checkout and activation posture
Where hosted checkout is enabled, the customer completes payment for software access and service activation through the approved payment rail. Payment does not by itself guarantee immediate activation; managed access may still remain subject to billing review, account review, acceptable-use review, and project provisioning.
Unsupported activity
Relayon does not support wallet funding, stored-value balances, remittance, payouts, card issuing, cryptocurrency trading or payments, investment advice, trading signals, gambling, sanctions violations, or other activity prohibited by the Acceptable Use Policy.
Review links
Reviewer contacts
- Support and activation: [email protected]
- Compliance and underwriting: [email protected]
- Phone: +44 7999 944943