Refund & Cancellation Policy
Last updated: March 27, 2026
This policy explains when platform fees may be cancelled or refunded, and how activation-related and usage-related charges are handled.
1. Before activation
Requests made before managed activation may be eligible for cancellation or refund, subject to review.
2. After activation
Once managed access has been activated, platform fees and usage-related charges may become non-refundable except where required by law or explicitly agreed otherwise.
3. Usage-related charges
Where model or usage-related charges apply, those charges may be billed separately and may not be refundable once consumed.
4. Support response
Support response within 1 business day.
5. How to request cancellation or refund
- Send request details to [email protected].
- Include order id, project id, payment reference, and reason.
- Operations reviews requests and responds with next steps.
6. Processing notes
Approved refunds are processed through the original payment channel where available. Processing time can vary by payment provider and banking timelines.
7. Dispute handling
Step 1: Raise a dispute
Send dispute details to [email protected] with order id, payment reference, and billing descriptor BITFUSION TECHNOLOGIES LTD.
Step 2: Acknowledgement
We acknowledge receipt within 1 business day.
Step 3: Evidence review
We review payment and fulfillment evidence and provide a response within 3 business days.
Step 4: Final resolution
If approved, refund execution follows the original payment channel where available.