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Trust centerCompany, billing, and policy information
Last updated: March 27, 2026
This page gives customers, payment partners, and review teams one clear place to verify Relayon's company identity, billing model, operating boundaries, and policy posture.
- Project-scoped AI runtime control
- Payment-to-delivery workflow visibility
- Not a bank, wallet, money transmitter, or investment service
Business model
Relayon provides software for project-scoped AI access, managed routing, and operator controls for production teams. Customers pay for platform access and service activation. Relayon is not a bank, wallet, money transmitter, investment service, or card issuer.
What customers buy
Customers buy a project runtime boundary that makes keys, agents, runs, routing posture, and operator intervention visible, controllable, and locally stoppable.
Payments and activation
Managed access is activated after billing and account verification. Depending on account posture and plan type, access may require manual review before activation is completed.
On the current deployment, paid managed activation may begin through a sales-assisted order or review flow before digital access is enabled for the project.
How customers start
- Review plans and request the package or activation path that fits the team.
- Complete billing, company, and account review as required for the selected plan.
- Receive digital activation through account setup, project provisioning, and managed access enablement.
- Run project-scoped AI workloads with managed routing and operator controls after activation.
What delivery looks like
- Account setup for the approved customer account.
- Project provisioning inside the Relayon runtime.
- Managed access enablement after billing and account review are complete.
- Support follow-up when activation needs manual review or remediation.
Reviewer checklist
- Legal entity: BITFUSION TECHNOLOGIES LTD
- Company registration: Company Number 15254625 (England and Wales)
- Registered address: 128 City Road, London, EC1V 2NX, United Kingdom
- Pricing page: /catalog
- Request page: /apply/managed-access
- Delivery policy: /delivery
- Merchant review packet: /review/merchant
- Support and compliance: [email protected] / [email protected]
Support, sales, and compliance contacts
- Compliance & underwriting: [email protected]
- Support: [email protected]
- Phone: +44 7999 944943
- Support Hours: Mon-Fri 09:00-18:00 (UK time)
- Disputes: [email protected]
- Sales: [email protected]